We've all seen it at one point or another: a bully in the workplace. This person can be a boss, an owner, someone in power or someone just on a power trip. They can work in any department and they come in many shapes and sizes. But Human Resources needs to be aware of these people and take care of them before they dominate and intimidate the workplace. Like a school bully, it can be intimidating to stand up to these workplace bullies, but someone needs to do it. And that someone needs to be from either management or human resources.
A few articles on the subject:
Bloomberg Businessweek starts us out with ten signs of a fear-based workplace so you know what to look out for (H/T Wendy). Some of them are more obvious than others but #10 seems to sum it up: "When senior leaders make virtually all decisions in secret, dole out information in unhelpful drips, and base hiring on sheeplike compliance rather than energy and talent, and the PA system all but blares "Be glad to have a job, stop whining, and get back to work," your company's fear problem is off the charts."
TIME via Yahoo! News is next with an article saying that New York just passed a bill which may make workplace bullying explicitly illegal: "If New York's Healthy Workplace Bill becomes law, workers who can show that they were subjected to hostile conduct - including verbal abuse, threats or work sabotage - could be awarded lost wages, medical expenses, compensation for emotional distress and punitive damages"
Wednesday, July 28, 2010
Tuesday, July 27, 2010
Astronology - Leaders and Supervisors and Managers, Oh My!
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Thursday, July 22, 2010
"No" Doesn't Always Sound The Same Way
We've all been rejected. Whether it be in high school on the person we had a crush on, when we were applying to college, when we've interviewed for jobs, or even when some of us have been let go from that a job that we've all been told, at one point or another: "no". But there's many different ways to say no and doing it in the right way in both the hiring and firing process, a company can help candidates and former employees as well as helping their own self-image. Let's take a look at the three types of candidates and how is a bad and a good way to say N-O.
External Job Candidate
These are the easiest people to say no to out of the three groups we'll talk about, but there are still proper ways to go about this. I know one former classmate who was told they had a prestigious position at an investment bank coming out of business school only to have that invitation revoked once the company hit some skids. How did this person find out they weren't going to be employed at this large bank? The news. Seriously. Instead of calling/e-mailing/writing the candidates to let them know their signed offers were not going to be honored, they instead let the news organizations reporting the story know and the classmate found out by reading about the company online. That's rough--and wrong.
The best way to go about it was done a few years back for me. I applied for a job that was I pretty sure I was under-qualified for--but I really liked the company, job, pay, and thought it would be worth it to apply. After speaking with the Human Resources representative for a few minutes on the phone the day I applied, she told me they were sifting through applications and she would get back to me. She did get back to me--later that evening and told me that they were not going any further with my application. Instead of just not calling me back (which is happened to many people I know plenty of times recently), she called me on her drive home to discuss why they were going elsewhere. She talked me through the strong points in my resume and where they felt I may not fit for the job. She also told me they would keep my resume on file and I shouldn't hesitate to reapply in the future. I was shocked by this phone call and certainly appreciated it. "No" didn't sound like "no" that time.
Internal Job Candidate
External Job Candidate
These are the easiest people to say no to out of the three groups we'll talk about, but there are still proper ways to go about this. I know one former classmate who was told they had a prestigious position at an investment bank coming out of business school only to have that invitation revoked once the company hit some skids. How did this person find out they weren't going to be employed at this large bank? The news. Seriously. Instead of calling/e-mailing/writing the candidates to let them know their signed offers were not going to be honored, they instead let the news organizations reporting the story know and the classmate found out by reading about the company online. That's rough--and wrong.
The best way to go about it was done a few years back for me. I applied for a job that was I pretty sure I was under-qualified for--but I really liked the company, job, pay, and thought it would be worth it to apply. After speaking with the Human Resources representative for a few minutes on the phone the day I applied, she told me they were sifting through applications and she would get back to me. She did get back to me--later that evening and told me that they were not going any further with my application. Instead of just not calling me back (which is happened to many people I know plenty of times recently), she called me on her drive home to discuss why they were going elsewhere. She talked me through the strong points in my resume and where they felt I may not fit for the job. She also told me they would keep my resume on file and I shouldn't hesitate to reapply in the future. I was shocked by this phone call and certainly appreciated it. "No" didn't sound like "no" that time.
Internal Job Candidate
Monday, July 19, 2010
Running a Business Like George Steinbrenner
George Steinbrenner was known as "The Boss" in his time owning the Yankees. When he passed away last week, Steinbrenner took with him a complicated legacy as an owner who produced championships but a boss who could torment his employees. He was at the same time charitable (he had a saying that if more than one person knows about a good deed you've done, you've done it for the wrong reasons) and a criminal (made illegal contributions to Richard Nixon) but always interesting. Today the New York Post went through how to succeed the Steinbrenner way, but while they have praised the man and the team's success, it's also helpful to note that "The Boss" was not always the ideal boss:
BE FOCUSED From the day George Steinbrenner bought the Yankees for $10 million until he permanently stepped down last week, the former shipping executive had one all-consuming goal: to win. And he seems to have spent pretty close to every waking minute thinking about how to make it happen — just ask the minions who fielded his constant phone calls, endured his tirades and his meddling, and spoke of his obsessive attention to every corner of the organization. And his focus never let up, even in the off-season.
“Winning is the most important thing in my life, after breathing,” he famously said.That was just one of the pieces of advice put forth by the post article. The others included "work tirelessly", "don't be afraid to shift gears--even if you swore you wouldn't", "fire when ready", "be a boss, not a friend", "hire top talent, and pay them well", "demand results", "set clear goals", "never always criticize your employees in public", "pay attention to the little things", "don't give your stars preferential treatment", "build your brand", "have a heart OK", and "don't rest on your laurels". All of these are good advice for someone running a business and while George M. Steinbrenner III was very good at accomplishing some of these in a way that helps an organization, some of his actions certainly hurt his organization and his employees. A good balance is certainly needed for an organization to have successful leadership.
Friday, July 16, 2010
Wall Street Hiring, Vacation Time, The White House and Chris Rock
Some Friday links before you start your weekend.
From the New York Times via MSNBC, come word that Wall Street is starting to anticipate a recovery--and hiring has started with it. This is not news Main Street wants to hear about Wall Street:
From the New York Times via MSNBC, come word that Wall Street is starting to anticipate a recovery--and hiring has started with it. This is not news Main Street wants to hear about Wall Street:
The increase in hiring and cautious optimism stand in sharp contrast to the mood among workers in other fields, where jobs have been slow to return or are disappearing altogether. Since June 2008 the number of jobs has shrunk by nearly 14 percent in manufacturing and by 22 percent in construction, but only by 8.5 percent in the financial industry nationwide.Next, Monster has some advice about being smart about vacation time. The big advice they give is to be aware of your benefits, prepare before you go, and to have set rules about contact while you're gone.
It is also the opposite of what is going in other highly paid, white-collar professions like law, where employment nationwide in June was the lowest since late 2001, according to data from the Bureau of Labor Statistics.
The financial work force in New York has shrunk by more than 28,000 since its peak in January 2008, but is still slightly above its level in 2003 after the tech bubble burst, meaning it actually weathered this recession — the worst since the Depression — better than the previous one. Nationally, staffing is back to where it was in late 2005, while employment in the overall economy is near 2004 levels.
Tuesday, July 13, 2010
Astronology - Eliminating Workplace Negativity
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Thursday, July 08, 2010
A New Generation Chasing the American Dream
On Tuesday the New York Times posted a column about a new generation of Americans who are finding the "American Dream" elusive in the current economic environment. The article is still the most e-mailed piece on the New York Times website, and rightfully so. As the article talks about "an age group — the so-called millennials, 18 to 29 — whose unemployment rate of nearly 14 percent approaches the levels of that group in the Great Depression." The rest of the article is equally bleak for the millennials:
For young adults, the prospects in the workplace, even for the college-educated, have rarely been so bleak. Apart from the 14 percent who are unemployed and seeking work, as Scott Nicholson is, 23 percent are not even seeking a job, according to data from the Bureau of Labor Statistics. The total, 37 percent, is the highest in more than three decades and a rate reminiscent of the 1930s.
The college-educated among these young adults are better off. But nearly 17 percent are either unemployed or not seeking work, a record level (although some are in graduate school). The unemployment rate for college-educated young adults, 5.5 percent, is nearly double what it was on the eve of the Great Recession, in 2007, and the highest level — by almost two percentage points — since the bureau started to keep records in 1994 for those with at least four years of college.
Yet surveys show that the majority of the nation’s millennials remain confident, as Scott Nicholson is, that they will have satisfactory careers. They have a lot going for them.
“They are better educated than previous generations and they were raised by baby boomers who lavished a lot of attention on their children,” said Andrew Kohut, the Pew Research Center’s director. That helps to explain their persistent optimism, even as they struggle to succeed.
Thursday, July 01, 2010
Self-Policing In Your Organization
The Tampa Bay Rays baseball team has hit a rough patch. Although they held on to first place in the toughest division in baseball throughout the first few months of the season, they've been no-hit twice and lost their grip on the division. This past week their centerfielder, B.J. Upton lollygagged his way to the ball. For a team struggling to score runs, this was not the effort you want to see. Upton has been benched before for not hustling and this seemed to be another case of him just giving up on a play. When he got back to the dugout, 24-year-old Evan Longoria approached him about his behavior and the two went face-to-face and had to be separated by teammates. I wrote on a sports blog I post on regularly about this incident and about how it brings back memories to one sports writer of a young Derek Jeter, who had, at 24, called out one of his veteran teammates for showing up another teammate. This is seen as a great leadership skill in an organization--self-policing.
I bring this up because while this type of approach may work in baseball, it most likely has no place in an organization. If a co-worker is not pulling his weight or is trying to show up another co-worker, it should not be left to self-policing. Although a good measure of "that is not right" should come from everyone involved and whistleblowing is encouraged at times, the problem itself should be handled by upper-management and Human Resources. Employees can become embarrassed on confrontational when they are publicly called out. Instead, a manager should be doing the discipline--and doing it in a private environment. Publicly calling out a co-worker for a mistake or leaving an office to be self-policed may work in baseball but it is not a good way to handle an office.
I bring this up because while this type of approach may work in baseball, it most likely has no place in an organization. If a co-worker is not pulling his weight or is trying to show up another co-worker, it should not be left to self-policing. Although a good measure of "that is not right" should come from everyone involved and whistleblowing is encouraged at times, the problem itself should be handled by upper-management and Human Resources. Employees can become embarrassed on confrontational when they are publicly called out. Instead, a manager should be doing the discipline--and doing it in a private environment. Publicly calling out a co-worker for a mistake or leaving an office to be self-policed may work in baseball but it is not a good way to handle an office.