Tuesday, August 24, 2010

Astronology - Ripped From the Headlines: Employee Frustration in a Customer-Based Organization

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Volume XI

Issue 13


August 24, 2010

Dear Andrew,

Astron Solutions provides high-quality, low-cost, innovative human resources consulting services to organizations like yours. Call us for advice, innovative program design, and user-friendly Web/PC based software.


Fact or Fiction

Ligers are animals that can grow up to be the same size as both parents combined. Ligers' parents are a lion Father and a tiger Mother.


Liger is considered the largest cat in the world. This hybrid cat's largeness compares favorably to that of its sibling, the Tiglon.

Hopefully you don't have any Ligers or Tiglons roaming your home or apartment! However, you may have a sweet kitty or a clever cat who rules your kingdom. We'd love to see pictures of your own "Leo" doing something clever or fun, and share the joy with our Astronology readers! Please send us an e-mail with your pictures!


Ripped From the Headlines... Employee Frustration in a Customer-Based Organization

boredBy now most of us have heard of Steven Slater, formerly of JetBlue, who made a dramatic exit from his place of employment after reaching his breaking point on the job. While many employees who have had their fair share of job frustrations applaud his approach and consider him a folk hero, many wonder what caused a man with a 20-year career in customer service to end it as dramatically and unexpectedly as he did, at great cost to his employer. In this edition of Astronology, we take a look at the customer-based frustrations employees face....more


Have a Question?

If you have a topic you would like addressed in Astronology, or some feedback on a past article, don't hesitate to tell us!  Simply reply to this e-mail.  See your question answered, or comments addressed, in an upcoming issue of Astronology.

Looking for a top-notch presenter for your human resource organization's meeting?  Both Jennifer Loftus and Michael Maciekowich present highly-rated sessions on a variety of compensation and employee retention issues.  For more information, send an e-mail to info@astronsolutions.com.


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Copyright 2010, Astron Solutions, LLC

ISSN Number 1549-0467

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