Guest Post: The Workplace Farewell

I hope everyone had a very happy Fourth of July. As everyone is getting back to the workplace over the next few days and going back into work mode, we have a guest post about the opposite: the workplace farewell. This one is submitted to us by Maria Rainier. Maria is a freelance writer and blogger for First in Education where she’s recently written about online landscape architecture programs along with a piece on tax examiner jobs. In her spare time, she enjoys yoga, playing piano, and working with origami. Without further ado, here is Maria's guest post:
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It has become more and more common for employees to send out a mass e-mail to their co-workers announcing their departure. The e-mail usually offers some words of appreciation for co-workers, provides some details about future plans, and invites everyone to keep in touch. For most of us, the e-mails are forgettable, if not groan-inducing. But in a few rare cases, some disgruntled employees have become Internet legends for their memorable send-offs. Your writing skill and your ability to inspire or inflame aside, should you send out a mass e-mail bidding farewell to your co-workers when you’ve decided to move on to greener pastures? Or is it unprofessional not to send such a note?

To Send or Not to Send

There are many reasons to send out the farewell e-mail. If you work in a large company, it gives you the opportunity to notify those in other departments of your departure and the impending change in procedure. No matter the size of your company, the farewell e-mail also gives you the opportunity to express appreciation for your co-workers and to lay the ground work for maintaining those relationships after you’re gone.

There is no rule of thumb for whether you should or should not send the e-mail. The best barometer is your own company culture. If workplace farewells are common at your company, your co-workers may think you cold or aloof if you don’t send out a note. On the other hand, if no one sends out such notes, you may seem inappropriate if you do.

Follow precedent for constructing your note, but be sure to always keep it positive and end on a high note. If company e-mails tend to be long and reflective, don’t be too terse in yours. You don’t have to match previous examples sentiment for sentiment, but do try to convey the same overall tone (i.e., adding a few more sentences if you’re usually brief, or learning to pare it back if you tend to go on and on). Try to fit in, but always be sincere and do what feels comfortable.

Some Guidelines

Contacting Ex-Employees

When employees leave your organization, a lot of information tends to leave with them. As much as they document their everyday activities and hand off work to co-workers, there's always something that they forgot to leave behind. Most of the time the employee who leaves says "contact me for anything you need", and although this is just said as a courtesy, there may be times when contacting that employee for a quick question is absolutely necessary. But how much is too much and how long is too long to contact an old employee?

The question comes after I read an article from Ask a Manager about an employee who was being harassed by their old boss 16 months after leaving their old job. This is an extreme circumstance (it seems like the boss is an extra vindictive person) but it should prove a point that while it's okay to contact an old employee a few times, it should be done sparingly and it should be done with a great deal of gratitude.

In one of my old jobs, my predecessor left for another job within the company (at a new location). He was a really nice guy and had a hard time saying no to anyone so he let everyone know that he was available to help when he left for his new job. Well the problem was that everyone wanted to contact him and they wanted to contact him all the time. It not only made him feel that he really had never left his old job, but it also was really frustrating for me because--correct or not--it always made me feel that no one had trust in me to make the right decisions in these situations.

It's always nice to have old employees who are readily available to help, but it's always worth understanding that the person who left is under no obligation to actually help you--and it could be doing a lot of damage to the confidence of the people left behind. It's okay to contact old employees but, as they say in alcohol commercials, if you choose to do so, do so responsibly.

More About Disgruntled Workers

Last week we talked about Steven Slater here at the Welcome to the World of HR blog, but obviously he's not the only disgruntled worker out there. Let's take a look at a few other articles:

First we have the other "famous quitter" of this past week, "Jenny" who quit her job via job erase board "leaked" to The Chive. The whole thing ended up being a farce, but Jenny became as big of a cult hero as Slater for a few hours. What does it show when Slater and "Jenny" become "working class heroes"? People are frustrated at their current jobs.

With that in mind, Slate tells us that employers should be glad that candidates won't take their crummy, low-wage jobs, even in a bad economy: "Hiring is a negotiation between employers and employees over the terms at which they'll agree to come to work—wages, benefits, working conditions, length of commute, relocation requirements. Maybe some of these employers just aren't offering terms that are good enough."

TLNT follows by telling us that even people who have jobs aren't ready to settle for those crummy, low-wage jobs and that 40% of workers are going to be ready to find a new job this fall.

Lastly, we have a Wall Street Journal Careers Q&A where someone asks about quitting a job...before they've even started.

The lesson of all this: make sure that your current co-workers and you candidates are, well, "gruntled"

What the JetBlue Story Can Teach Us

By now most of us have heard the story of Steven Slater, a 38-year-old flight attendant who got fed up with an annoying passenger, cursed out the whole flight, and made a grand exit by grabbing some beers and sliding down the emergency chute. But given a week to think about the consequences of such an action (and the debate goes from "he's an idiot" to "he's a hero"), let's take a look at some lessons Human Resources can take away from this:

Be First Class in Your Response

"No news is bad news," is sometimes the moniker of advertising,  but this type of news can't be good news if you're in Human Resources of JetBlue. But as HR Hero blogged earlier this week, Jet Blue responded in the best way possible in their blog post "Sometimes the news is about us." While most of us would a) not have the sense of humor to write a blog title like that, b) want to go on the defensive and start shoving accusations at Slater, and/or c) focus on the bad, JetBlue did none of that. They took the high road and acknowledged the great crewmembers they do have. And they referenced one of my favorite movies, Office Space, in the process. Bravo, Jet Blue!

Make Sure This Is Not Something People Feel Is OK

While it's OK to joke around about a story that has become funny news, it's important to let your other employees know this behavior is not tolerated and this is not the way to handle being disgruntled. Vault looks at it from the worker's side (and references a famous Half Baked quitting scene--which was in itself a parody on the Jerry Maguire quitting scene) and says things like "never quit out of anger", "don't burn bridges", and "give ample notice". This is something that your employees should take as regular behavior and not the way Slater (or Scarface or Jerry) quit their jobs.

Manage Your Employees' Workplace Stress

Barbara Safani wrote this post for AOL Jobs probably without Slater in mind, but the timing couldn't have been more prefect. The article is titled "Work Stress: What Are Companies Doing About It?" and should be a legitamite concern in the wake of Slater's seemingly stress-induced outburst (or maybe it was to land a reality TV show as TheWrap reports). This part is especially timely: "Managing stress in the workplace is a business issue, not fluff," says Rania Sedhom, principal at Buck Consulting. She notes, "Companies that make the investment to reduce stress in the workplace can improve employee loyalty and retention."

You want to quit? Well, here’s $1,000 bonus.

So, here I am. My very first blog post! I hope it goes well. Drumroll please...

Internet retail giant Zappos has an amazing policy called “The Offer.” This policy is basically a tool the company uses to weed out any potential employees who aren’t 100% committed to the company. Zappos has extensive training courses for all employees that runs four weeks long. After the first week is when “The Offer” is, well, offered. An employee is given two options:

1) Stay

2) Get paid for their first week here (these trainees receive full salaries) PLUS $1,000 bonus to quit.

Yes, you get bought out to QUIT. This is definitely a unique tool to use, but also a very effective one. The company has grown exponentially the past five years, and shows no signs of stopping. This kind of growth must be, at least in some part, related to the company retaining only the best of the best (and the most loyal of the best). You can check out a full article about Zappos’ organizational culture here.

Declining Value of a College Degree

Think that your $160,000 private school degree is setting you light years apart from others? Think again says the Washington Post who say that the value of a college degree is declining: click here

From the RecruitingCenter Blog, an entry stating that all we really have is our reputation: click here

Eccentric Employment is a site worth checking out if you're looking to get away from the boring 9-5 (including taking care of a monkey): click here

Word from TalentSpring that and amazing 39% of employees wanted to quit if their employers blocked Facebook: click here

Lastly, the Recruiter Guy gives a list of 100 Niche Job boards: click here

Scott McClellan's Exit Interview

I wonder if the White House does exit interviews or this is how their employees express their displeasure (via MyWayNews): click here

This is Human Resources worst nightmare. A former employee not only decides to air his displeasure about his former boss and many former co-workers, but decides to do so in a very public and scathing way. And this is not just any boss and any form of public rebuking, but but the President of the United States and a very well-publicized book about his behavior as the Commander-in-Chief.

US News and World report writes the McClellan is just another Dilbert, a powerless employee with a lousy manager: click here

This is not a normal employee-employer relationship where it can be easier for the former to complain about the behavior of the latter. But this certainly brings to light that employees have a hard time expressing their displeasure of their bosses while in the job but after they leave the position, feel more free and easy to express their real feelings.

Maybe Scott McClellan should have just had a good exit interview...

Two Weeks Notice?

No, we're not talking about the Sandra Bullock/Hugh Grant movie: click here

But like the movie, it can also be a bad idea although it seemed so good in your head (this author has never seen the movie, but can just imagine...and the Roeper of Ebert & Roeper says "This thing works on no level whatsoever for me." That doesn't seem like too good of a review...)

Anyways...Two Weeks Notice is the general way of quitting in many businesses, but there can be times it's a really bad idea...

This article in the Wisconsin Technology Network says that two weeks notice went out of style with nickel beers: click here

This Monster.com article asks what happens when you give two weeks notice and the employer tells you that two weeks is too many?: click here

HRMagazine says to make sure that the way your company treats departing workers is good for business and for those remaining: click here

This Yahoo! Question asks what are the ramifications of releasing someone before the two weeks are up: click here

How to Say Good-bye

Although the temptation may be out there to leave a job like Tom Cruise's character famously did in Jerry Maguire, the key is to say good-bye in the right way.

Even though you may have felt wrong or slighted or have all the reason in the world to tell your old boss off, don't do it. Similarly, if you're an HR professional, an employee leaving may feel like the right time to tell them how you REALLY feel about them; don't do it.

If you feel you have something appropriate and constructive to get off your chest, by all means do it, but do it in a good, respectful way. Even if it's very, very far from it, make it seem like it was your problem instead of the other person's. And by all means, if you're going to go out there and tell someone off, try not to drag anyone else under the bus.

Employment Search Guide says that when leaving a job, do not burn bridges: click here

The Boston Globe (with credit to Monster.com) answers in this Q&A that how you leave the old job is as key as finding the new one: click here

More on this to follow....

Leaving a Job

We'll be doing a few articles this week about leaving a job...

The first is about when to leave? Is it worth working to the last possible second? Is it good to get a little vacation time in there before you start? When should you give your notice? About.com gives some advice about resigning from your job: click here

But the key is to understand that you probably won't be able to take off time right when you start your new job so if you elect for time now vs. waiting until the last second, you may want to aim for resigning sooner.

Evil HR Lady gives some advice in this article: click here

The key, she says, is to quit when you have another job lined up. The key is definitely to have a job lined up, but if you are truly miserable, let your superior know that...there may be a way to solve that within your own organization through a move within the organization or maybe a changing of responsibilities or maybe being able to talk to someone about the problems you are having with them.

The HR Capitalist has some advice about when and how to have someone leave once they resign: click here

More coming in the next post....

It's Holiday Time

Happy Holidays to everyone (Hanukkah, Christmas, Kwanzaa, Ramadan, Bodhi Day, Winter Solstice, Festivus, and whatever other holiday you celebrate)...

In the spirit of the holidays, we have an article starting you off from the New York Times about the office party being a tightrope walk: click here

The Associated Press on Google News has word on the government revising rules on illegal immigrants and the employers that get penalized: click here

CNNMoney has a report on the economy that says that jobless claims have dipped and indicators have shown slow growth: click here

The Vault Blog has advice for both sides when an interviewee is rejected: click here

From HR Matters and HR Answers an article about health obligations under the FMLA: click here

Also, from the same source, a Q&A about pregnancy leave when not covered by the FMLA: click here