Contacting Ex-Employees

When employees leave your organization, a lot of information tends to leave with them. As much as they document their everyday activities and hand off work to co-workers, there's always something that they forgot to leave behind. Most of the time the employee who leaves says "contact me for anything you need", and although this is just said as a courtesy, there may be times when contacting that employee for a quick question is absolutely necessary. But how much is too much and how long is too long to contact an old employee?

The question comes after I read an article from Ask a Manager about an employee who was being harassed by their old boss 16 months after leaving their old job. This is an extreme circumstance (it seems like the boss is an extra vindictive person) but it should prove a point that while it's okay to contact an old employee a few times, it should be done sparingly and it should be done with a great deal of gratitude.

In one of my old jobs, my predecessor left for another job within the company (at a new location). He was a really nice guy and had a hard time saying no to anyone so he let everyone know that he was available to help when he left for his new job. Well the problem was that everyone wanted to contact him and they wanted to contact him all the time. It not only made him feel that he really had never left his old job, but it also was really frustrating for me because--correct or not--it always made me feel that no one had trust in me to make the right decisions in these situations.

It's always nice to have old employees who are readily available to help, but it's always worth understanding that the person who left is under no obligation to actually help you--and it could be doing a lot of damage to the confidence of the people left behind. It's okay to contact old employees but, as they say in alcohol commercials, if you choose to do so, do so responsibly.

Google, Twitter and Employee Surveys

-First up on our Friday is Wallet Pop which has an article about Google fighting brain drain with an algorithm

-Social Media Today continues by talking about Twitter and the cost to a company by judging the opportunity cost of not allowing employees to use it during work hours

-Lastly, HR Resource talks about the value of employee engagement surveys as part of a change management strategy

Have a great weekend!

Girls Gone Wild

A title sure to get some people's attention...

But we start off with an article from Fistful of Talent which has the author's worst interviews of all time including a story about a girl who went a little wild...and told about it: click here

Also from Fistful of Talent, an interesting article about Brett Favre wrecking a succession plan in Green Bay: click here

Next, Employee Evolution asks if it's worth it to blog about Generation Y? click here

McArthur's Rant rants about how to deal with Negative Nancies as Managers: click here

And an interesting Yahoo! Hotjobs Q&A about whether it's OK to lie on a job resume: click here

(Credit to Jim Stroud and Industry Radar for some of these fine Humpday links)

TXT MSG Monitoring

Fredrikson & Byron P.A. starts us off on All-Star Tuesday with an article about the employers right to monitor text messaging and e-mail being as strong as ever: click here

Following that note, Workforce Management says that Human Resources technology spending is still growing according to the recent studies of Towers Perrin and AMR Research: click here

In other news, the Staffscapes blog reports that the Federal Minimum Wage will increase July 24th: click here

The HR Capitalist talks about employees who hate employers but refer them anyways: click here

And Recruiting Trends asks if passive candidates can leverage superior job security terms: click here

What I’m Hearing…Alumni Networks

Say the phrase “alumni network” and most people are bound to think about college. However, more and more organizations are using alumni networks to their strategic advantage. They consider “alumni,” or groups of employees who used to work for the organization, a key source of potential future talent. That potential talent would be either the former employees themselves or people those individuals know.

The other night, I passed Cipriani 42nd Street here in Manhattan. They were hosting a special event for PriceWaterhouse Coopers and its alumni network. Cipriani doesn’t come cheap, so PWC must consider the expense of catering worthwhile in terms of recruitment and retention ROI.

The event got me thinking – is it possible to go home again? If an organization is good, why do people leave? There are, of course, situations like retirement, spouses’ relocation, personal or family’s health, etc. that wouldn’t close the door on returning to a former employer. These situations aside, however, can a new relationship be as good as or better than the first time? I have seen a few instances where this is true, so the risk of spending countless dollars courting alumni must be outweighed by the potential reward. Maybe with their 70s hit “Reunited,” Peaches and Herb had it right after all.

Follow Up on Direct Deposit...

Way back in February, Jennifer wrote a "What I'm Hearing" post on Direct Deposit: click here

Jennifer's conundrum dealt with putting a finger on a good reason people wouldn't use Direct Deposit...

Well this week at work, I've overheard three different conversations (office eavesdropping is for another post...) of people talking about direct deposit.

The first is an employee who is new but could not figure out how to set up the direct deposit. One of the things that employers, and especially Human Resources, need to make sure to do is to allow for an easy and simple process for employees to enroll in direct deposit.

The second was from an employee who has been employed for 9 months and is not enrolled in direct deposit talking to one who is a lot more tenured and is enrolled. The formers' said she was so happy it was not only a Friday, but a payday. The latter said that since they had direct deposit, they had no clue when a payday was coming up. This is one of the hesitations of people to getting direct deposit because they lose out of the joy of the paycheck coming every other week. Some of this is remedied by the bonus checks being delivered in person or in paper form.

The last was actually a conversation overheard on the work shuttle where someone commented that they were reducing their carbon footprint by enrolling in direct deposit. Getting rid of the paper trail of checks and opting out of paper statements is a great--albeit small--way to help out the environment...and check with your bank; there may be financial benefits for opting out of paper statements/checks also...

So there are some answers for you, Jennifer :)

Scott McClellan's Exit Interview

I wonder if the White House does exit interviews or this is how their employees express their displeasure (via MyWayNews): click here

This is Human Resources worst nightmare. A former employee not only decides to air his displeasure about his former boss and many former co-workers, but decides to do so in a very public and scathing way. And this is not just any boss and any form of public rebuking, but but the President of the United States and a very well-publicized book about his behavior as the Commander-in-Chief.

US News and World report writes the McClellan is just another Dilbert, a powerless employee with a lousy manager: click here

This is not a normal employee-employer relationship where it can be easier for the former to complain about the behavior of the latter. But this certainly brings to light that employees have a hard time expressing their displeasure of their bosses while in the job but after they leave the position, feel more free and easy to express their real feelings.

Maybe Scott McClellan should have just had a good exit interview...

Of Bad News and B-ball Pools

We start you out this week with an article from CondeNast Portfolio and the Harvard Business School which talks about a better way to deliver bad news to your employees: click here

Next, an issue you will have to deal with this week is talked about in this New York Times article about dipping into the betting pool and the NCAA basketball tournament brackets in your company: click here

I agree with the idea that this helps people meet and brings them together, but it also has to be for a small amount and done in a way that makes people all feel welcome and comfortable. You never know if someone is getting over a gambling issue, has a financial issue, or is feeling left out by not being asked to be in the pool (among other issues) so as a Human Resource Professional, this could be a tough issue to deal with.

Lastly, from the Boston Globe BostonWorks Hiring Hub, advice on the best way to terminate high level employees: click here

Steroid Hearings: What HR Can Learn From This

I have a feeling that Congress has a few other important things to do than to grill baseball over past steroids and HGH use (you know...Iraq, Afghanistan, the economy, the job market, the housing market, the threat of terrorism--and the fact that only about 20% of Americans approve of Congress is surprising to some people), but since they did, it brings up one very, very interesting HR issue, which was buried within the whole circus atmosphere yesterday, and that was: why the heck did Roger Clemens continue to employ Brian McNamee? And not only employee him, but befriend him and trust him...

Jason Stark of ESPN points out in his blog here (may need Insider for access), this exchange:

Rep. Eleanor Holmes Norton ran through a laundry list of all the unseemly stuff McNamee had allegedly done to Clemens -- lies about Ph.D.s, claiming the Rocket's workout program was McNamee's workout program, using Clemens' photo in an ad without permission, etc. -- and wondered, "Why did you continue to employ him?"

This seemed like a set-up question -- a chance for Clemens to talk about what a great guy he is. Instead, the Rocket rambled all over the District of Columbia. After about four attempts to get Clemens to sing his own praises, Clemens finally caught on.

"Why did you keep this man? It's very simple," Norton said. "He did some pretty horrendous things."

"I'm a forgiving person," Clemens said, finally.

Oh. That explains it. That satisfied Norton, anyhow.

"Mr. Clemens," she concluded. "All I can say is, I'm sure you're going to heaven."

I'm not sure if Norton (who Colbert Report fans may know from her frequent spots on the show as a famous "delegate") was being sarcastic at the end of that, but this brings up huge character issues and brings up the Human Resources issue. There certainly is value in giving second chances to people, but someone such as Clemens should have more careful with someone like McNamee. That list does not even include his rape arrest, injecting his wife with HGH, giving him an amphetamine, or other incendiary things he has supposedly done.

And if you look at Clemens testimony, it seems like these issues were something Clemens was aware of: click here

The Houston Chronicle picks up on this as well (click here):

The Clemens defense team has been chipping away at the credibility of McNamee for the better part of two months. McNamee is an admitted drug dealer who was involved in a 2001 date-rape case in which he lied to police but was never charged. He isn't the sort of person you'd want spending an inordinate amount of time around your family — yet he was an invited overnight guest in the Clemens home many times.

"I'm a forgiving person," Clemens said.

How forgiving? Clemens asserted that he didn't learn until after the fact that his wife, Debbie, received human-growth hormone injections from McNamee in 2003. Despite that, Clemens continued to employ McNamee until 2007. Rep. Eleanor Holmes Norton, D-D.C., said — either sympathetically or ironically — to Clemens: "I'm sure you're going to heaven."

This man was not only employed by Clemens but by Andy Pettitte and the New York Yankees organization. Some Human Resources professional should have seen the flags in McNamee's record and kept him away from the team. Either Clemens or Pettitte should have realized that they needed to entrust someone else. This problem was NOT just a Yankee problem either (I feel, as a Yankee fan, I should be quick to point that out); the San Fransisco Giants let Barry Bonds personal trainer, Greg Anderson, into the clubhouse and the Mets let in Kirk Radmonski.

Someone in Human Resources should have stepped up with background checks and more oversight to stop letting in drug dealers into Major League Baseball clubhouses...because the truth is that letting these type of people into your company will not "send you to heaven" as a Human Resources Professional

Update: Due to our responses we would like to add in Global Warming, the decline of the American dollar, ridiculously high college costs and the breakdown on the public school system to our list of problems Congress probably should have been worried about rather than steroids...but I digress...

Happy Holidays...you're fired!

The Washington Post reports that amazingly 200,000 Pentagon employees may be fired just in time for the holiday season: click here

The New York Times Career Couch talks about hobbies being rich in psychic rewards as well as a few other topics in this Q&A: click here

Lastly for our Wednesday, Human Resource Executive Online has an article titled "HR On Trial": click here

Managing the Cold

Throughout the Midwest and Northeast, residents are trying to manage the cold...

Which is a lot like the task of management trying to manage needy employees, according to Amy Joyce: click here

According to the Boston Globe, little rituals in the workday for employees help to save time and build ties: click here

And, lastly, a Q&A which says that skirting recruiters is OK, but really may not be in the best interest of the job seeker: click here