Monday, September 08, 2014

A Not-So-Pleasant Look at HR

We do a pretty good job on this blog at staying cheery and positive, but once in a while, it's good to look at the bad. LinkedIn has a lot of great post by the Influencers and this was certainly one of them from Alan Collins.

He starts off in the most cheery of ways: "No matter what you do, someone is going to criticize and distrust you -- and many will hate you, even if they don't know your name."

But isn't that true of a lot of jobs, especially support roles like Legal, Compliance, and, of course Human Resources. But he gives some good advice, including this one:
2. Replace no's with options (lots of them), whenever you can. 
Let’s say your client is concerned about his three best people and wants to increase their pay beyond reason, in order to retain them. 
In this case, don't respond with just a flat out no. Meet with him on his turf to brainstorm alternative, creative solutions that address his real need: retention. For example, could you keep these top performers by creating an opportunity to improve their skills so they might be promoted (with higher pay) more quickly? Can you restructure their jobs to give them even more recognition, freedom and autonomy in making decisions? Can you enhance their work life by providing flexible work schedules, remote working arrangements or more time off? 
Strive for win/win solutions. It's not always possible, but work hard with your clients to come up with alternatives that both you and they can embrace.
The best thing you can do at work is include your co-workers in the decision process (where appropriate). No one wants decisions made for them, especially when that decision influences their wallet, their works status or their future. Keep them in the loop and strive for their respect--because the truth of the matter is not everyone will like you...and that's okay.

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