The great guest posts keep on rolling in this week. This next one focuses on workplace conflict resolution and come from Claudia Vandermilt. Claudia works in conjunction with Villanova University and University Alliance to promote professional training materials. She’s currently enrolled in Mastering Organizational Effectiveness through Villanova because there’s little else more challenging than remaining organized.
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In a perfect workplace, everyone would work together in peace and harmony – there would be no politics, disagreements or differing opinions. However, no such workplace exists; conflict is a normal part of daily life and doing business, as each employee has a different view on the world (which is also what makes a business successful). It’s also a typical challenge for HR.
HR professionals, like yourself, must work hard to create a work environment that allows employees to grow and thrive, and to work together without tension. It’s your job to ensure that interoffice conflicts don’t escalate into interpersonal conflicts, so intervention is necessary. Your HR knowledge, management and mediation skills play a critical role in getting employees back to being productive.
From your perspective, conflict within the workplace should actually be considered neutral territory. Your job is to take into consideration the individual, their concerns and the policies of your organization. While addressing conflict is often not an enjoyable part of being in an HR role, it is an aspect that cannot be ignored.
Conflict Resolution vs. Conflict Avoidance
Determining precisely when to intervene in an employee conflict is tricky, but leaving a conflict totally unresolved can greatly harm productivity and teamwork. Addressing conflict isn’t easy, but giving employees the opportunity to be heard can have positive results for the staff and organization. In a supportive environment, employees experience higher morale and file fewer formal grievances, as they feel validated and appreciated.
Because most conflicts can be resolved quickly and fairly, it’s best to address them early. Waiting too long or avoiding the conflict altogether only adds to the tension and could even escalate the grievance. When faced with the challenge of conflict resolution, consider the pros and cons of intervention:
• Pros
Dealing with conflict resolution results in:
o Stronger relationships
o Builds teamwork
o Diffuses anger
o Encourages problem solving
o Re-focuses employees toward results
o Conveys a positive environment
o Encourages open communication
• Cons
Avoiding conflict results in:
o Defensiveness
o Discourages productivity and teamwork
o Damages relationships
o Creates hidden agendas
o Drains energy and morale
o Produces stress and animosity
o Harbors workplace chaos and negativity
In your role, you have the ability to create a positive, supportive work environment that opens communication and enables employees to achieve success. Swiftly dealing with workplace conflict creates a harmonious environment that motivates employees and encourages creativity, willingness and loyalty.
Tuesday, March 29, 2011
Monday, March 28, 2011
Guest Post: Before You Worry About the Interview Questions
I'm sorry to have been absent from the blogging world for a while but I just recently entered the world of dog ownership (picture on the right) and the puppy has been occupying way too much of my time. But I'm back now and we've got some great stuff on tap for this week including a few great guest posts. The first guest post is contributed by Katheryn Rivas, who writes on the topics of online universities. She welcomes your comments at her email: katherynrivas87@gmail.com.
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We often read so much about how to prepare for the actual back and forth discussion part of our job interview that we don't actually get any advice about how to prepare for the logistics of going to a job interview. When I say logistics, I mean all of the details surrounding the interview itself. If you don't get these details right, they can seriously hamper your efforts to nail down that job. And in this economy, you can't afford to let the details keep you from getting a steady paycheck.
Anyhow, when you get ready to go off to your interview, take a moment to track down some of these logistical details. These may seem obvious and common sense, but you'd be surprised at how many people might forget these in the nervous rush of thinking about the interview. And, of course, good luck!
Plan Your Route
Before you leave for the interview, plan out the route you will drive to get there. Keep in mind an alternate route as well so that you can adjust where you go in case there is a traffic jam. Also, use a traffic monitoring system, such as the one on your GPS, or use the radio to get traffic updates.
Figure Out the Parking Situation
Next, you should try to figure out the parking situation at the place where you are interviewing. Some places have easy parking, while others will require you to get your parking ticket validated. Simply check with whomever helped you set up the interview for more information.
Where Will You Meet?
This is a pretty basic step, but it's still one that needs to be taken so that you can avoid some anxiety once you arrive at the office. Simply establish where you will wait or how you will meet with whomever is going to interview you. Should you wait in the lobby? Will someone come and get you? Do you take the elevator up? Establish the process here to save yourself some trouble the morning of the interview.
Know Your Interviewers
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| A picture of little Jack taking a nap |
Anyhow, when you get ready to go off to your interview, take a moment to track down some of these logistical details. These may seem obvious and common sense, but you'd be surprised at how many people might forget these in the nervous rush of thinking about the interview. And, of course, good luck!
Plan Your Route
Before you leave for the interview, plan out the route you will drive to get there. Keep in mind an alternate route as well so that you can adjust where you go in case there is a traffic jam. Also, use a traffic monitoring system, such as the one on your GPS, or use the radio to get traffic updates.
Figure Out the Parking Situation
Next, you should try to figure out the parking situation at the place where you are interviewing. Some places have easy parking, while others will require you to get your parking ticket validated. Simply check with whomever helped you set up the interview for more information.
Where Will You Meet?
This is a pretty basic step, but it's still one that needs to be taken so that you can avoid some anxiety once you arrive at the office. Simply establish where you will wait or how you will meet with whomever is going to interview you. Should you wait in the lobby? Will someone come and get you? Do you take the elevator up? Establish the process here to save yourself some trouble the morning of the interview.
Know Your Interviewers
Tuesday, March 22, 2011
Astronology - 2011 Office Spring Cleaning
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Thursday, March 17, 2011
March Madness
As mid-March hits, productivity starts to go down in the office. The weather gets nice outside, fun holidays like St. Patrick's Day is celebrated and baseball Opening Day and Summer are both right around the corner. But March is also bad for productivity because of March Madness. For a few weeks, afternoons are spent bracket-watching as hopes and dreams are beaten as the buzzer is. Well what happened if you had the coolest boss ever? someecards.com and Sports Pickle took a look and the result is pretty funny and pretty awesome.
Also, you have a few minutes left to still join the bracket that is being co-hosted by my two blog passions: Astron Solutions World of HR and NYaT: http://www.nyat.net/2011/03/join-nyats-tournament-pickem-and-win.html
Make sure to join quickly so you are in the running to win and enjoy March Madness!
Also, you have a few minutes left to still join the bracket that is being co-hosted by my two blog passions: Astron Solutions World of HR and NYaT: http://www.nyat.net/2011/03/join-nyats-tournament-pickem-and-win.html
Make sure to join quickly so you are in the running to win and enjoy March Madness!
Tuesday, March 15, 2011
Another Plug for Napping at Work
Here at the Astron Solutions World of HR blog, you may think that we're obsessed with napping. In January of 2009 we quoted a study that we found on ESPN.com that says that people ought to take afternoon naps, in March of 2009 Jennifer wrote about National Nap Day, Labor Day last year we posted that Bloomberg and Yahoo! gave a nod to napping, and a month ago Astronology said that 50 million Americans suffer from sleep problems. Well napping has moved past the traditional workplace and is now prevalent among basketball players in the NBA according to the New York Times:
Speaking of basketball...if you are interested in getting involved in a NCAA tournament pool, you can check out my sports blog, NYaT, where we have a pool open to all Astron Solutions World of HR readers. Go over there and test your mettle for a chance to win bragging rights as the best of the blog. Good luck!
In the United States, napping is often stigmatized, seen as evidence of laziness or a lack of purpose. But in the world of sports, and certainly in the N.B.A., the attitude is entirely different.The key now is to figure out a way to get rid of that stigma in the rest of society. A 20-30 minute "power nap" at work can be the way to keep your employee base fresh and to keep them from burning out or making mistakes. While others may be okay shunning naps, here at Astron's World of HR, we're trying to make it an accepted practice in the workplace.
“You’re nocturnal in terms of what you do, playing at night, so your body adjusts to the rhythm of being up late, getting in early in the morning,” said Grant Hill, [Steve] Nash’s teammate with the Phoenix Suns. “You’re tired around midday. Naps are important. It refreshes you. It gets you ready for competition.”
Speaking of basketball...if you are interested in getting involved in a NCAA tournament pool, you can check out my sports blog, NYaT, where we have a pool open to all Astron Solutions World of HR readers. Go over there and test your mettle for a chance to win bragging rights as the best of the blog. Good luck!
Tuesday, March 08, 2011
Astronology - 2011 Salary Increase Updates
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Monday, March 07, 2011
Contacting Ex-Employees
When employees leave your organization, a lot of information tends to leave with them. As much as they document their everyday activities and hand off work to co-workers, there's always something that they forgot to leave behind. Most of the time the employee who leaves says "contact me for anything you need", and although this is just said as a courtesy, there may be times when contacting that employee for a quick question is absolutely necessary. But how much is too much and how long is too long to contact an old employee?
The question comes after I read an article from Ask a Manager about an employee who was being harassed by their old boss 16 months after leaving their old job. This is an extreme circumstance (it seems like the boss is an extra vindictive person) but it should prove a point that while it's okay to contact an old employee a few times, it should be done sparingly and it should be done with a great deal of gratitude.
In one of my old jobs, my predecessor left for another job within the company (at a new location). He was a really nice guy and had a hard time saying no to anyone so he let everyone know that he was available to help when he left for his new job. Well the problem was that everyone wanted to contact him and they wanted to contact him all the time. It not only made him feel that he really had never left his old job, but it also was really frustrating for me because--correct or not--it always made me feel that no one had trust in me to make the right decisions in these situations.
It's always nice to have old employees who are readily available to help, but it's always worth understanding that the person who left is under no obligation to actually help you--and it could be doing a lot of damage to the confidence of the people left behind. It's okay to contact old employees but, as they say in alcohol commercials, if you choose to do so, do so responsibly.
The question comes after I read an article from Ask a Manager about an employee who was being harassed by their old boss 16 months after leaving their old job. This is an extreme circumstance (it seems like the boss is an extra vindictive person) but it should prove a point that while it's okay to contact an old employee a few times, it should be done sparingly and it should be done with a great deal of gratitude.
In one of my old jobs, my predecessor left for another job within the company (at a new location). He was a really nice guy and had a hard time saying no to anyone so he let everyone know that he was available to help when he left for his new job. Well the problem was that everyone wanted to contact him and they wanted to contact him all the time. It not only made him feel that he really had never left his old job, but it also was really frustrating for me because--correct or not--it always made me feel that no one had trust in me to make the right decisions in these situations.
It's always nice to have old employees who are readily available to help, but it's always worth understanding that the person who left is under no obligation to actually help you--and it could be doing a lot of damage to the confidence of the people left behind. It's okay to contact old employees but, as they say in alcohol commercials, if you choose to do so, do so responsibly.
Monday, February 28, 2011
Lunchtime at Work
Once in a while we get great guest posts here at Astron Solutions's World of HR blog, but other times people send us great links. So thanks to Melanie who sent in this great link of 10 reasons employers should pay for lunches. Paying for employee lunches is a very "Silicon Valley"-type thing to do but it doesn't take a tech start-up to provide great benefits for employees that benefit your company.
A nice second option is to have a subsidized cafeteria. I'm currently working in a building with one and it makes it very tempting to just stay in the building to grab food. It's not free, but it's cheap enough and close enough to make it a great alternative. If you want employees to feel comfortable working through their lunches, then having an option in the building that is cheap, good and easy is the best way to do that.
But even if you work through your lunch, make sure that your employees know that if they need to, they can get up out of their desk, go outside and grab some fresh air. The last thing you want to do is burn out your employees and the best way to ensure they stay refreshed is to allow them to use that 30 minutes at lunch time to get out of the office, breathe in some fresh air, grab some food, and come back rejuvenated. This doesn't have to be an everyday thing; but make sure that employees know that this is an option even if there are great dining options (free or subsidized) in the building.
A nice second option is to have a subsidized cafeteria. I'm currently working in a building with one and it makes it very tempting to just stay in the building to grab food. It's not free, but it's cheap enough and close enough to make it a great alternative. If you want employees to feel comfortable working through their lunches, then having an option in the building that is cheap, good and easy is the best way to do that.
But even if you work through your lunch, make sure that your employees know that if they need to, they can get up out of their desk, go outside and grab some fresh air. The last thing you want to do is burn out your employees and the best way to ensure they stay refreshed is to allow them to use that 30 minutes at lunch time to get out of the office, breathe in some fresh air, grab some food, and come back rejuvenated. This doesn't have to be an everyday thing; but make sure that employees know that this is an option even if there are great dining options (free or subsidized) in the building.
Tuesday, February 22, 2011
Astronology - The Fearful FLSA Audit
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Friday, February 18, 2011
The Vicious Cycle of Unemployment
For some it may seem easier to get a job if you're unemployed. Intuitively, the unemployed have more time to interview, are willing to accept lower salaries and have future employers who know they can start right away. But the large amount of unemployed in this recession has proven one thing: being unemployed is not a recipe for success in this economy. And the problem then becomes if you are unemployed and that prevents you from getting hired that the more this occurs, the further the unemployed fall from employability in many employer's eyes--it becomes a vicious cycle of unemployment.
This was recounted in a recent article on Yahoo! (H/T Wendy) which says that it's gotten so bad and so prevalent that the Equal Employment Opportunity Commission (EEOC) is trying to get "unemployed" as another factor you can't discriminate against a candidate: "With the number of Americans who have been out of work for six months or longer at a whopping 6.2 million, and with 4.7 unemployed workers for every job opening, advocates for the jobless say this growing form of hiring discrimination creates another hurdle for the increasingly desperate ranks of the unemployed. 'At a moment when we all should be doing whatever we can to open up job opportunities to the unemployed, it is profoundly disturbing that the trend of deliberately excluding the jobless from work opportunities is on the rise,' Christine Owens, who runs the National Employment Law Center, told the EEOC."
The article hints that it may also be a case of racial or age discrimination as many more of the unemployed are African American or older, the former of which would also violate civil rights laws. This is not an issue that is going away and yet many job postings online still prohibit those who are unemployed for applying. Do the skills actually go away? Does the fact that everyone was downsizing mean those laid off are actually the weakest link? Probably not but it gives employers a good excuse when the volume of resumes continues to pile up.
At the very least, articles like this should give HR professionals some pause and to rethink their hiring practices. Because while this is an employers market, the last thing you want is to get in trouble with the government because of your hiring practices.
This was recounted in a recent article on Yahoo! (H/T Wendy) which says that it's gotten so bad and so prevalent that the Equal Employment Opportunity Commission (EEOC) is trying to get "unemployed" as another factor you can't discriminate against a candidate: "With the number of Americans who have been out of work for six months or longer at a whopping 6.2 million, and with 4.7 unemployed workers for every job opening, advocates for the jobless say this growing form of hiring discrimination creates another hurdle for the increasingly desperate ranks of the unemployed. 'At a moment when we all should be doing whatever we can to open up job opportunities to the unemployed, it is profoundly disturbing that the trend of deliberately excluding the jobless from work opportunities is on the rise,' Christine Owens, who runs the National Employment Law Center, told the EEOC."
The article hints that it may also be a case of racial or age discrimination as many more of the unemployed are African American or older, the former of which would also violate civil rights laws. This is not an issue that is going away and yet many job postings online still prohibit those who are unemployed for applying. Do the skills actually go away? Does the fact that everyone was downsizing mean those laid off are actually the weakest link? Probably not but it gives employers a good excuse when the volume of resumes continues to pile up.
At the very least, articles like this should give HR professionals some pause and to rethink their hiring practices. Because while this is an employers market, the last thing you want is to get in trouble with the government because of your hiring practices.
Thursday, February 10, 2011
Guest Post: What to Do When Work Burns You Out
Exactly two weeks ago we had a great guest post on not letting bad weather keep you down and today we have another guest post on what to do when you get overworked at work. As February winds down, the work is certainly going to ramp up. Think about it: December was the holidays, January is broken up by MLK Day and snow days, February you can enjoy the freezing weather with President's Day and Valentines Day, but the nitty gritty always seems to start as the shortest month of the year ends. Well then it's great timing once again to have this guest contribution submitted by Lauren Bailey, who specializes in writing about online colleges. Questions and comments can be sent to: blauren99 @gmail.com. Without further ado, here is Lauren's guest post:
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You begin your countdown to the weekend the minute you clock in at work. You find yourself unable to focus on any of the tasks assigned to you. You feel lost, confused, frustrated, and also entirely apathetic. All of these are signs that you may be feeling burnt out from your job. This is something that nearly every full-time working individual goes through at some point or another in their career. Luckily, the feeling of dread and unhappiness does not have to be permanent there are a few ways that you can combat feeling burnt out at work so that you can get back to enjoying your weekdays as well as your weekends.
Take a Break
When you're feeling overwrought and run over by your job, the best thing you can do is give yourself some space from it. Those who do not take regular vacation days tend to burn out faster than those who do, so consider using some of your vacation days and taking a break from the workday routine. Even if you only leave for a four-day weekend, it could be enough time for you to regroup and recharge. Take a trip somewhere new to give yourself a break from your usual routine. Even if you stay home, do something different during your time off, such as going to a new restaurant or visiting a friend you normally do not see. After getting some space from your job, you may be able to go back to it with some more clarity.
Plan a Future Break
Even if you cannot take a break at the moment, simply planning a future one can do wonders in lifting your spirits and giving you focus again. The promise of an upcoming vacation can add renewed energy into your work because now you have something exciting to look forward to other than just the weekend. Make it a point to plan at least one vacation each year even in-town vacations can be beneficial to your mental health.
Look for New Things to Do at Work
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You begin your countdown to the weekend the minute you clock in at work. You find yourself unable to focus on any of the tasks assigned to you. You feel lost, confused, frustrated, and also entirely apathetic. All of these are signs that you may be feeling burnt out from your job. This is something that nearly every full-time working individual goes through at some point or another in their career. Luckily, the feeling of dread and unhappiness does not have to be permanent there are a few ways that you can combat feeling burnt out at work so that you can get back to enjoying your weekdays as well as your weekends.
Take a Break
When you're feeling overwrought and run over by your job, the best thing you can do is give yourself some space from it. Those who do not take regular vacation days tend to burn out faster than those who do, so consider using some of your vacation days and taking a break from the workday routine. Even if you only leave for a four-day weekend, it could be enough time for you to regroup and recharge. Take a trip somewhere new to give yourself a break from your usual routine. Even if you stay home, do something different during your time off, such as going to a new restaurant or visiting a friend you normally do not see. After getting some space from your job, you may be able to go back to it with some more clarity.
Plan a Future Break
Even if you cannot take a break at the moment, simply planning a future one can do wonders in lifting your spirits and giving you focus again. The promise of an upcoming vacation can add renewed energy into your work because now you have something exciting to look forward to other than just the weekend. Make it a point to plan at least one vacation each year even in-town vacations can be beneficial to your mental health.
Look for New Things to Do at Work
Tuesday, February 08, 2011
Astronology - The Office Romance Dilemma
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Thursday, February 03, 2011
Beware of Compliance Leaving Your Company
This is a very interesting video from the Wall Street Journal warning you to beware of compliance professionals leaving your company because it could be a large red flag (H/T Wendy)
Wednesday, February 02, 2011
Cleaning Out the Links Part 6
The last part of our links clean out is upon us...let's check out the links:
First from the New York Times was a very depressing article from May that talks about the new poor and that some jobs from our economy are never coming back: "Millions of workers who have already been unemployed for months, if not years, will most likely remain that way even as the overall job market continues to improve, economists say. The occupations they worked in, and the skills they currently possess, are never coming back in style. And the demand for new types of skills moves a lot more quickly than workers — especially older and less mobile workers — are able to retrain and gain those skills. There is no easy policy solution for helping the people left behind. The usual unemployment measures — like jobless benefits and food stamps — can serve as temporary palliatives, but they cannot make workers’ skills relevant again."
Also from the New York Times, an article about a service charging $400 per hour to get 20-somethings off their couch to be coached in finding jobs.
Next from the Boston Globe is some advice for the job seeker on trimming down a resume that is too long. It's something that makes looking at a candidates resume a lot easier.
Lastly, from howtonailaninterview.com is advice on, well, how to nail a job interview.
First from the New York Times was a very depressing article from May that talks about the new poor and that some jobs from our economy are never coming back: "Millions of workers who have already been unemployed for months, if not years, will most likely remain that way even as the overall job market continues to improve, economists say. The occupations they worked in, and the skills they currently possess, are never coming back in style. And the demand for new types of skills moves a lot more quickly than workers — especially older and less mobile workers — are able to retrain and gain those skills. There is no easy policy solution for helping the people left behind. The usual unemployment measures — like jobless benefits and food stamps — can serve as temporary palliatives, but they cannot make workers’ skills relevant again."
Also from the New York Times, an article about a service charging $400 per hour to get 20-somethings off their couch to be coached in finding jobs.
Next from the Boston Globe is some advice for the job seeker on trimming down a resume that is too long. It's something that makes looking at a candidates resume a lot easier.
Lastly, from howtonailaninterview.com is advice on, well, how to nail a job interview.
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